Closing Keynote

How to Use Systems Thinking to Create Order from Chaos (1.5 CEUs)

Thursday, August 23
10:15 a.m. – 12:00 p.m.
Delta A

In designing and operating solid waste programs, you use the concepts behind systems thinking every day. Learn how to use your intuition, pattern recognition, and improvisation for insights to help you create order from the daily chaos. Our speaker calls this a “chaordic” system (a term coined for the flow between chaos and order) that values structure and randomness in reaching solutions. Attending this session will help you analyze situations, ask better questions, and find the best alternatives for the complex problems facing solid waste directors and managers.

Natalie Nixon, Design Strategist, Author, Fellow at Paris d.School and Lecturer at The University of Pennsylvania

Natalie Nixon

Natalie W. Nixon helps organizations accelerate innovation and growth by developing meaningful strategy through design thinking and ethnographic research. As a scholar-entrepreneur, she applies her background in service design, anthropology and fashion to help clients with culture transformation, leadership development, ideation sessions and envisioning labs. Dr. Nixon is a Fellow at the Paris d. School, a lecturer at the University of Pennsylvania in social innovation and design for social impact and a senior advisor at Econsult Solutions. She is the founding director of the Strategic Design MBA program at Philadelphia University. Dr. Nixon is editor of Strategic Design Thinking: Innovation in Products, Services, Experiences and Beyond and a regular contributor to INC.com online magazine. She earned a Bachelor’s degree from Vassar College with a double major in anthropology and Africana studies; a Master’s degree in global textile marketing from Philadelphia University (USA), Shenkar College (Israel) & Reutlingen University (Germany); and a Ph.D. degree in design management from the University of Westminster, London.