Training & Certification


This page is designed to answer frequently asked questions regarding SWANA’s online training options. If you don’t find the answer you are seeking on this page, please submit your question to
  • Do I need my SWANA username and password to access a webinar?

    No. You need your SWANA username and password for registration and payment only. To access the live Webinar, enter the meeting as a guest with the password that was included in an email to you upon registration and the day of the webinar.

  • What are online courses?

    Online Courses are courses that can be completed at your own convenience and require an exam at the end. They don’t prepare you for a Certification exam. However, they do help you earn CEUs for certification renewal. They also are not taught by SWANA instructors. They are administered by Kirkwood College.

  • What are the minimum technical requirements for viewing a webinar?

    PC, Macintosh, desk or laptop computer, standard broadband connection, FLASH (essential) and Java enabled (if available). For Webinars and Certification Prep courses the web conferencing software allows you to do a compatibility check facility will be provided so potential enrollees can test their equipment suitability prior to enrollment. If you've never attended an Adobe Connect meeting before, test your connection.

  • What is a Webinar?

    Webinars are generally short in length. They are online sessions that discuss a specific topic.

  • What is an eCourse?

    A SWANA eCourse is a learning format for accessing training quickly online.

  • Why choose eCourses instead of classroom learning?

    You can learn from the comfort of your own home or office! You receive the same training and quality instructs as you would onsite at a SWANA Training Center. However, this training is done at a location convenient to you and on your own time.