Training & Certification


This page is designed to answer frequently asked questions regarding SWANA’s online training options. If you don’t find the answer you are seeking on this page, please submit your question to
  • What are Online Courses?

    Online Courses are courses that can be completed at your own convenience and require an exam at the end. They don’t prepare you for a Certification exam. However, they do help you earn CEUs for certification renewal. They also are not taught by SWANA instructors. They are administered by Kirkwood College.

  • What if I only want to learn about one specific topic that is included in a Certification Prep course, can I register?

    You can register for single sessions. It is not necessary to register for the complete Certification Prep package.

  • Do I need to complete the entire Prep course to take the Certification exam?

    No, SWANA does not require you to take any courses to take a Certification exam. However, it is strongly suggested that you enroll in the complete course to prepare for the exam.

  • What is Certification Prep?

    Certification Prep is online training led by SWANA Faculty members, which prepare you to become certified in a specific discipline. Upon completing the entire prep course you need to separately register to take the Certification exam. The exam is not included in the course.

  • What is a Webinar?

    Webinars are generally short in length. They are online sessions that discuss a specific topic.

  • Do I need my SWANA username and password to access the Webinar?

    No. You need your SWANA username and password for registration and payment only. To access the live Webinar, enter the meeting as a guest with the password that was included in an email to you upon registration and the day of the webinar.

  • What are the minimum technical requirements for viewing a webinar?

    PC, Macintosh, desk or laptop computer, standard broadband connection, FLASH (essential) and Java enabled (if available). For Webinars and Certification Prep courses the web conferencing software allows you to do a compatibility check facility will be provided so potential enrollees can test their equipment suitability prior to enrollment. If you've never attended an Adobe Connect meeting before, test your connection.

  • Why choose eCourses instead of classroom learning?

    You can learn from the comfort of your own home or office! You receive the same training and quality instructs as you would onsite at a SWANA Training Center. However, this training is done at a time convenient to you and on your own time.

  • What is an eCourse?

    A SWANA eCourse is a learning format for accessing training quickly online.