Combating an Industry Crisis: Investments in Risk Management and Public Education

November 13, 2025 - | Room C172

Speakers

  • Nicole Roy, RIMS-CRM
    Director of Risk Management
    Lancaster County Solid Waste Management Authority (LCSWMA)
  • Janine James
    Public Relations Manager
    Lancaster County Solid Waste Management Authority (LCSWMA)

As the reliance on lithium-ion batteries continues to rise across various sectors, from consumer electronics to electric vehicles, the implications for waste management have become increasingly significant. This session will share how the Lancaster County Solid Waste Management Authority (LCSWMA) has taken the lead in addressing the challenges posed by lithium-ion batteries in the waste stream through its Safe Battery Disposal campaign. Attendees will learn the impacts of lithium-ion batteries on the waste industry, practical strategies for investment in loss protection, the best practices for public education, and how to implement a battery safety campaign in their community.

Lithium-ion batteries are in many everyday items, from small handheld devices to medium power tools to large electronic scooters and bikes. Lithium-ion batteries present unique hazards to waste management operations, as they can spark and explode when damaged. Fires in garbage trucks and processing facilities are rising, and LCSWMA developed a method to help protect employees, waste collectors, property, and the community. LCSWMA invested $10.4 million in fire suppression and educated and partnered with local first responders and governmental agencies. It also invested tens of thousands of dollars in education assets, including truck trailer wraps, flyers, and social media GIFs. This multifaceted, strategic approach combining risk management and public education is crucial to combating this industry crisis and protecting the future of waste and resource management. 

About the Speakers

Nicole Roy, RIMS-CRM
Director of Risk Management | LCSWMA

Nicole Roy is an accomplished risk management professional with more than a decade of experience developing and implementing strategies that protect people, organizations, and assets. Her expertise spans safety program design, enterprise risk, and crisis preparedness, with a proven ability to identify emerging risks and balance them against organizational opportunities. She holds a B.A. from Alvernia University, a master’s degree from Saint Joseph’s University, and the designation of RIMS-Certified Risk Management Professional (RIMS-CRMP). She is passionate about advancing risk management practices that empower organizations to adapt and thrive.

 

Janine James
Public Relations Manager | LCSWMA

Janine James has over ten years of experience in creative writing, branding, and professional development. Before assuming her current role as LCSWMA's Public Relations Manager, she was the Vice President of a local consulting firm, where she led workshops on communication and culture shaping. In her current position, Janine offers strategic communications guidance by crafting compelling narratives, fostering meaningful connections with community stakeholders, and enhancing LCSWMA's brand presence in Lancaster County. Janine holds a B.A. in Creative Writing from Eastern University. With a passion for storytelling and community service, Janine helps the public connect to LCSWMA's mission of managing waste as a resource to protect and benefit our community.