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FAQs & Policies

RCon Policies

  • Animal Policy

    For the safety, comfort, and well-being of all attendees, SWANA prohibits animals in the conference space. The only exception to this policy is for service animals as defined by the Americans with Disabilities Act (ADA). Service animals must remain under the control of their handler at all times.

  • Children and Badge Policy

    SWANA understands there may be scenarios where RCon™ participants are accompanied by children or other family members and guests. We discourage bringing children into education sessions to preserve an optimal learning environment, but they may enter the other conference space and the exhibit hall. Due to the inclusion of large and heavy equipment in the RCon Exhibit Hall, all children must be in the care of an adult who is responsible for their safety. SWANA is not responsible for any injury that may occur.

    Additionally, all individuals—regardless of age—must have a conference badge to enter the exhibit hall and conference sessions. Badges can be obtained at the RCon registration counter.

    This policy helps us ensure a safe and secure environment for all attendees. We appreciate your cooperation.

  • Event Code of Conduct

    SWANA is committed to providing an environment that encourages free expression, the exchange of technical and professional ideas, and promotes equal opportunities and respectful treatment for all participants. All participants are expected to treat others with respect and consideration, follow venue rules, and alert SWANA staff or security of any dangerous situations or anyone in distress. This Code of Conduct applies to all SWANA event-related functions, including those sponsored by organizations other than SWANA but held in conjunction with SWANA events.

  • Conduct Reporting

    At SWANA, we pride ourselves on a culture of openness, trust, transparency, and integrity. We want to ensure that sensitive issues that impact our organizational culture—and us as individuals—can be reported and dealt with appropriately.  

    We also know that speaking up can be hard sometimes, so as part of our diversity, equity, and inclusion efforts, we have engaged Lighthouse Services to provide an anonymous hotline for all employees and members of SWANA to report unethical behavior. The purpose of this service is to ensure that anyone wishing to submit a report of conduct not in line with SWANA’s Code of Conduct anonymously can do so without fear of retribution. 

    Employees and members are encouraged to use the hotline service in cases where anonymity is desired. You can always report directly to SWANA Executive Director/CEO Amy Lestition Burke. 

    • Website: https://report.syntrio.com/swana   
    • Anonymous Reporting App: Keyword: swana 
      • Detailed app instructions download here. 
    • Toll-Free Telephone:
      • English-speaking USA and Canada: 833-380-0099 
      • Spanish-speaking USA and Canada: 800-216-1288  
      • Spanish-speaking Mexico: 800-681-5340  
      • French-speaking Canada: 855-725-0002   
      • Contact us if you need a toll-free # for North American callers speaking languages other than English, Spanish or French
    • E-mail: reports@syntrio.com (must include company name with report)  
    • Fax: 215-689-3885 (must include company name with report)  


Frequently Asked Questions

Registration

  • Cancellation Policy

    Cancellation requests must be submitted by email to rcon@swana.org. Refund eligibility is outlined below.  

    Requests received by September 9, 2026:  

    • Will receive a full refund of the registration fee, minus a $150 USD administration fee. 
      Fees for tours or other add-on events are non-refundable.   
    • If a group registration size falls below four people, registration fees will be recalculated to the standard rate plus $150 USD administration fee per cancelled registrant; any remaining balance will be refunded.
      Members from a group registration can be replaced with someone from your organization.  

    Requests received after September 9, 2026:  

    • No refunds; full payment required for all purchased items. No shows will be invoiced.

  • Earlybird Registration

    Earlybird registration rates are available from March 6 – May 15 for SWANA members registering for full conference access to RCon.

  • Modifying Registrations

    If the change you are seeking to make does not impact the cost of your registration, you can make that adjustment via your SWANA profile. Locate the event under “Purchases / Events.” Locate the event and click on “Details” to enter your registration and make changes.

    You may also click to “Modify your Registration” from your registration confirmation emails.

    If the change requires a price modification, please reach out to rcon@swana.org for support.

  • Registration Transfer

    If you would like to transfer your registration to a colleague, please reach out to rcon@swana.org for support. All registrations are transferable. 

  • What is included in my registration fee?

    Full conference registration passes for RCon include access to all conference education sessions and exhibit hall access throughout the event, as well as the opening reception and all-conference networking event. Experiential learning tours and SWANA courses are available for an additional fee. 

    For participants attending only one-day of RCon, registration includes sessions, exhibit hall access and any networking event occurring on the day you are attending.

    Exhibit hall only registrants may participate in any functions occurring in the exhibit hall.  

    Meals Included: 

    • Tuesday, September 29: Evening Reception will include drinks and hors d’oeuvres 
    • Wednesday, September 30: Morning coffee & light snacks; lunch; heavy hors d’oeuvres at evening event 
    • Thursday, October 1: Morning coffee & light snacks; lunch; dinner at evening networking event 
    • Friday, October 2: Morning coffee & light snacks

  • Is there a group registration discount available for RCon?

    Yes, there is a group registration discount available for organizations registering four (4) or more people for the full-conference registration. To benefit from the group registration discount, please register together using the “group registration” option. The discount will be applied automatically when registering four or more people. View group registration pricing.

  • I work for an industry media organization. Is there a press rate?

    Yes, members of waste and resource management media groups may request a press pass to RCon. Please reach out to rcon@swana.org with your credentials for more information.

Hotel and Travel

General

  • What is the dress code?

    Business casual dress is appropriate for the majority of RCon functions (dresses, dress pants and blouses or buttoned shirts, khakis and polos). For those attending the RCon Awards Ceremony, feel free to dress it up a bit with cocktail attire. 

    Dress code suggestions/requirements for experiential learning / tour offerings will be shared at a later date. 

    We suggest bringing a light sweater or jacket during the day as the convention center rooms are air-conditioned. Check the weather before traveling to St. Louis for RCon, but plan for relatively mild weather.

  • Can I earn PDHs for participating?

    Yes, RCon participants can earn PDHs for participating, according to the estimated outline below: 

    • Full conference attendance = 15 PDHs 
    • One-day conference attendance = 4.5 PDHs