October 31, 2023
Learning and Development
Arminda Valles-Hall sets the strategic direction for SWANA’s certification, education, and training efforts.
Arminda uses her 30+ years of experience with nonprofit organizations to help individuals, programs, and companies reach new levels of performance. As a member of SWANA’s Management and Leadership Team, she plays a pivotal role in guiding the organization toward its mission and strategic objectives. Her responsibilities are multi-faceted and involve long-term and day-to-day decision-making, and include:
Training Accounts Manager
Natalia Giraldo empowers solid waste professionals to build their knowledge, competencies, and careers.
As the driving force behind SWANA’s external training program, Natalia orchestrates the delivery of education and training delivered through:
To uphold the quality of SWANA’s solid waste training, Natalia ensures industry subject matter experts undergo a rigorous training and evaluation process to qualify as SWANA faculty members.
Dedicated to process improvement, Natalia uses her in-depth knowledge of SWANA’s systems, including its website and other communication vehicles, event management system, and membership database, to streamline processes, improve communications, and enhance the SWANA member experience.
Sheri Johnson is a customer service champion and master problem solver.
Sheri is generally the first person with whom SWANA members and customers interact for all things certification- and training-related. Demonstrating expert knowledge of SWANA systems, she resolves the requests, inquiries, and, sometimes, complaints received through the firstname.lastname@example.org and email@example.com inboxes. She expertly connects members to the resources they need to further their professional and career goals. If Sheri doesn’t have the answer, she’ll find it!
Sheri’s impact is felt throughout SWANA, most notably, through her work:
Learning & Development
Laura Widdows plays a crucial role in developing educational programs with impact.
As the newest member of SWANA’s Learning & Development team, Laura helps plan, implement, and oversee the development of educational initiatives and projects. Currently, she is redeveloping SWANA’s Recycling program to meet current and future industry needs.
As a project management specialist, Laura ensures educational projects are completed successfully, on time, and within budget while meeting their intended objectives. Among her many responsibilities, she:
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