The Waste Connection of Canada – Toronto District focused its safety program on extreme and personal one-on-one engagement with the result that total incident rates went from a high of 53.8 in 2016 down to 6.2 through May 2021. This improvement was made by making changes in every area of the organization, including recruiting, training, staffing, scheduling, and communications. New technologies were also implemented, including Lytx/DriveCam, an on-going training app, electronic tablets, hopper cams, and more. To foster greater communication and eliminate communication silos, the building was renovated to integrate separate spaces into large common areas to dramatically increase personal interactions.